Information About Materials, Jewelry Maintenance And Warranty

Information about materials
All Shani Jacobi jewelry is designed and hand-made in Israel. Our jewelry is made of 925 sterling silver or high-quality brass with 14K gold or silver plating.
 
If you suffer from metal sensitivity or have a known allergy, please contact us prior to completing your order. We’ll help you find the best piece of jewelry for your skin! 
 
Jewelry maintenance
To keep your jewelry in the best condition, we recommend avoiding water, perfumes, detergents, etc. as these may harm the coating. To do so, remove your jewelry when you come into contact with such products.
 
Store each item individually in a moisture free place to avoid damage. We recommend placing each item in its own soft pouch for extra care. 
 
Warranty
Our sterling silver, gold and rose gold plated jewellery have a warranty of 12 months and our corded products 6 months with proof of purchase. Please note that in order for the warranty to be valid you will have to return to us your faulty item in full in order to receive a replacement.
 
Important information: Our warranty does not entitle you to receive a replacement or refund for lost or stolen items.
 
If your jewelry is damaged, we offer full repair services in our stores. If you would like to send in your product, do so via registered mail only to:
 
Shani Jacobi
Levontin 3, PO Box 16,
Tel Aviv 6511102
ISRAEL
 
The envelope must be accompanied by your warranty certificate and a note with contact details as well as the jewelry repair request.
Upon receipt of jewelry, repair may take up to one month. 
 
If you have any questions, or concerns, do not hesitate to contact us – we will be glad to help with anything you need.