All orders are shipped from Tel Aviv.Currently, we ship to over 200 countries around the world!
We offer FREE international shipping via FedEx International Economy® (5-10 business days) for orders over a certain threshold, which is visible by country. Orders below this threshold can vary in shipping cost depending on where you live.
Orders ship Sunday through Thursday. With FedEx International Economy® tracking info will be available 1–2 business days after ordering, and delivery will be in 5–10 business days.
Once your order is packed and leaves our warehouse, you will receive an email with a tracking number. Read more about our shipping
All applicable customs and import duties, fees, taxes are the responsibility of the customer. . To find out if you’ll be charged for duties and taxes, please refer to your local customs website. The limits for duty-free packages are established by your local customs authorities.
Customs authorities require that we state the value of your order directly on your package. Customs agents have the right to release or deny release of your package, and in rare cases, they may also delay delivery.
International returns initiated due to refusal to pay duties and taxes will be subject to a $25 restocking fee which will be deducted from the refund amount.All duties and taxes on international orders are nonrefundable
EXCHANGES & RETURNS
Returns are accepted within 14 days of the original purchase date if the item is unworn and undamaged. All returned jewelry must include all original tags and packaging, as well as the condition in which it was received. Any jewelry not meeting these requirements will be charged a fee. All Sale items and engraved items are final sale and cannot be returned.
For more information on exchanging items, please view our Returns & Exchanges information page.
Regular-priced items purchased online are eligible for an exchange up to 14 days from the date of delivery.
Refunds are exclusively credited to the credit card company with which the order was placed. Read more about our returns & exchanges
If at any time you wish to cancel an order, please email us at email@example.com
Please cancel your order as soon as possible after placing it.
If your order has already shipped, we will be unable to make a cancellation.
MATERIALS & JEWELRY CARE
Shani Jacobi jewelry is made from high quality brass with either gold or silver plating. Additionally, we have a line of 925 sterling silver pieces. More information about the material of individual items can be found in the description.
In order to keep your items in the best condition over time, we recommend avoiding water including salt water, cleaning chemicals, perfumes etc.
Each Shani Jacobi product includes detailed care information.
More information about jewelry care can be found here
If you have any additional questions, contact our customer support team today.
If you suffer from a known sensitivity or allergy to metals, please consult with us first prior to completing your order. Contact support via the official Shani Jacobi Facebook page or email us at firstname.lastname@example.org
We offer a 12-month warranty on the plating of your jewelry.
The warranty begins when you purchase it.
If you need your jewelry to be plated, email us at email@example.com and we will take care of it.
Please be aware that discoloration, oxidation and tarnishing are natural things that happen to plated jewelry over time, but with proper care your pieces should last a long time.
Detailed information about sizing is found on each individual product page. If you need a different size, contact our customer support to see how we can help.
Not sure what ring size you need? Not a problem! We have an easy to use sizing guide to help you out!
Click here for more info
We accept Visa, MasterCard, American Express, or PayPal
Yes! We believe that every purchase is a gift – whether for someone you love, or simply for yourself! For that reason, we gift wrap each and every purchase.
If your purchase is for a special someone, you can add a personalized gift card for an additional $5. Just pick your gift card from the options, and let us know what you’d like us to write!
Yes! Our site is equipped to withstand the highest rates of intel security (SSL) to ensure that your credit card information is encrypted and untraceable by a third party. We assure you that it is 100% safe to shop through our website.
Soon after you make your order, you will receive a confirmation email with your order number letting you know your order has been processed.
While we’d love for you to join our site and enjoy all the perks that come with joining, it’s not mandatory in order to purchase items online. Making an order is open for everyone.
You can enter your promo code at checkout! Go to your shopping cart, look for the coupon code field, and enjoy your promotional discount!
Contact our customer support through our official Facebook and IG pages, via Live Chat on site or by emailing us at firstname.lastname@example.org
The best way to stay up to date on sales and special events is by joining our newsletter.Click here to join. You can also follow us on Facebook and Instagram for special offers and promotions.
Of course! We appreciate our customers and love to show it! We often offer special discounts and even send out surprise gifts every now and then.