FAQS

Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to info@shanijacobi.com

My Account

You can easily create an account by navigating to this link

While we’d love for you to join our site and enjoy all the perks that come with joining, it’s not mandatory in order to purchase items online. Making an order is open for everyone.

Shipping & Tracking 🚀

We ship everywhere in the world! including USA, as well as Canada, Australia, Europe and a total of over 200 countries.

We Offer FREE standard shipping! So you can enjoy a Shani Jacobi design anywhere in the world.

Read more here >>

We ship orders Monday through Friday (no weekends). All international orders are shipped via DHL Express and should arrive within 2–5 business days.

Please note: all shipping estimates are approximate due to COVID-19 delays. Shipping carriers are experiencing heavy volumes and we’re seeing more delays than usual (both domestic and international). You may also notice gaps and inconsistencies in your tracking information, so we apologize for the inconvenience. Thank you for your patience and understanding.

Orders & Payment

Soon after you make your order, you will receive a confirmation email with your order number letting you know your order has been processed.

We cannot retroactively apply promotion codes to any orders

We accept Shopify payments, Amazon pay, Google pay, Apple pay, Visa, MasterCard, American Express, or PayPal

Orders may incur tax and duties upon delivery. At present we are unable to include these in the shipping cost charged to you at checkout.

Yes! We believe that every purchase is a gift – whether for someone you love, or simply for yourself! Just let us know its a gift and tell us what you’d like us to write!

Yes! Our site is equipped to withstand the highest rates of intel security (SSL) to ensure that your credit card information is encrypted and untraceable by a third party. We assure you that it is 100% safe to shop through our website. 

Click on “Continue to Checkout” from your shopping cart and enter your code in the field that indicates “Gift card or discount code.” Be sure to click “Apply” before proceeding to the next page.

Please note: you can only apply one code per purchase

Product Care, Materials & Sizing

If you suffer from a known sensitivity or allergy to metals, please consult with us first prior to completing your order. Contact support via email at info@shanijacobi.com

Shani Jacobi jewelry is made from high quality brass with either gold or silver plating. Additionally, we have a line of 925 sterling silver pieces. More information about the material of individual items can be found in the description.

Contact our customer support at info@shanijacobi.com

All Shani Jacobi pieces include a one-year warranty that includes fixing and plating if needed. Please save your warranty as you may be asked for it. The warranty does not cover scratches, breaks or loss.

For more information on exchanging items, please view our Returns & Exchanges information page.

Not sure what ring size you need? Not a problem! We have an easy to use sizing guide to help you out!

A good piece of jewelry can last forever… with the right care.

If you want to get the most out of your Shani Jacobi pieces, it’s important to properly store, clean and care for your jewelry – the same way you would any other favorite fashion item!

Read more about jewelry care here.

Returns and exchanges

Items must be unworn and in the original packaging to be accepted for exchange.

All regular-priced items purchased online are eligible for exchange up to 14 days from the date of delivery. Sale items purchased online are eligible for exchange up to 7 days from the date of delivery. Custom / personalized items cannot be exchanged.

For more information on exchanging items, please view our Returns & Exchanges information page.

Unpleased with your item? Consider exchanging it for a piece of jewelry you absolutely love!

If you’d like to return an item purchased online instead of exchanging it, the item must be unworn and in the original packaging in order to receive store credit or full refund. Any damaged items are not eligible for return. Sale items purchased online are eligible for return up to 2 days from the date of delivery. Custom / personalized items cannot be returned.

For more information on exchanging items, please view our Returns & Exchanges information page.

It can take up to 1–3 business days to process your refund once we’ve received the package. We will send you an email confirmation once it’s complete. Please allow 5–10 business days for refund transactions to reflect on your bank statement after completion.

Oh no! Apologies for the inconvenience! If you received a damaged or defective item, wrong item, or are missing an item from your order, please contact us at info@shanijacobi.com and our team will help.