shipping

Of course! You can get your favorite Shani Jacobi pieces anywhere! Your order will ship within 1-4 business days and arrival time depends on the shipment type selected. Upon shipment, you will receive a tracking number.
Read more about our shipping

Your order will be sent within 1-4 business days. The time to arrival depends on the type of shipment you selected
Registered mail: Up to 14 business days from day of shipment 
Door to Door delivery: Within 3 business days from shipment 

Once your order is packed and leaves our warehouse, you will receive an email with a tracking number. Read more about our shipping

EXCHANGES & RETURNS

Items must be unworn and in the original packaging to be accepted for exchange. 

All regular-priced items purchased online are eligible for exchange up to 14 days from the date of delivery. Sale items purchased online are eligible for exchange up to 7 days from the date of delivery. Custom / personalized items cannot be exchanged.

For more information on exchanging items, please view our Returns & Exchanges information page.

Unpleased with your item? Consider exchanging it for a piece of jewelry you absolutely love!

If you’d like to return an item purchased online instead of exchanging it, the item must be unworn and in the original packaging in order to receive store credit or full refund. Any damaged items are not eligible for return. Sale items purchased online are eligible for return up to 2 days from the date of delivery. Custom / personalized items cannot be returned.

For more information on exchanging items, please view our Returns & Exchanges information page.

Regular-priced items purchased online are eligible for an exchange up to 14 days from the date of delivery.

Sale items purchased online are eligible for an exchange up to 7 days from the date of delivery, or for return up to 2 days from the date of delivery.

Sale items may be replaced/exchanged according to the price paid for the item at the time of purchase, as appearing on the invoice, and not the full price of the item.

There are few ways you can return an order. Read more about our returns & exchanges

Refunds are exclusively credited to the credit card company with which the order was placed. Read more about our returns & exchanges

MATERIALS & JEWELRY CARE

Shani Jacobi jewelry is made from high quality brass with either gold or silver plating. Additionally, we have a line of 925 sterling silver pieces. More information about the material of individual items can be found in the description.

In order to keep your items in the best condition over time, we recommend avoiding water including salt water, cleaning chemicals, perfumes etc. 

Read more about jewelry care here

Each Shani Jacobi product includes detailed care information.
More information about jewelry care can be found here

 If you have any additional questions, contact our customer support team today.

If you suffer from a known sensitivity or allergy to metals, please consult with us first prior to completing your order. Contact support via the official Shani Jacobi Facebook page or email us at info@shanijacobi.com

JEWELRY SIZE

Detailed information about sizing is found on each individual product page. If you need a different size, contact our customer support to see how we can help.

Not sure what ring size you need? Not a problem! We have an easy to use sizing guide to help you out!
Click here for more info

orders

We accept Visa, MasterCard, American Express, or PayPal

Yes! We believe that every purchase is a gift – whether for someone you love, or simply for yourself! For that reason, we gift wrap each and every purchase.

If your purchase is for a special someone, you can add a personalized gift card for an additional $5. Just pick your gift card from the options, and let us know what you’d like us to write!

Yes! Our site is equipped to withstand the highest rates of intel security (SSL) to ensure that your credit card information is encrypted and untraceable by a third party. We assure you that it is 100% safe to shop through our website.

Soon after you make your order, you will receive a confirmation email with your order number letting you know your order has been processed.

While we’d love for you to join our site and enjoy all the perks that come with joining, it’s not mandatory in order to purchase items online. Making an order is open for everyone.

You can enter your promo code at checkout! Go to your shopping cart, look for the coupon code field, and enjoy your promotional discount!

All Shani Jacobi pieces include a one-year warranty that includes fixing and plating if needed. Please save your warranty as you may be asked for it. The warranty does not cover scratches, breaks or loss.

contact

Contact our customer support through our official Facebook page, via whatsapp +972-50-443-9344 or by emailing us atinfo@shanijacobi.com

If you’re in Israel, come say hi! We have a store in Dizengoff center (Dizengoff 50) right by Zara, and a store in the Ayalon Mall (Shaar Ayalon entrance, near Mango). 

DISCOUNTS

The best way to stay up to date on sales and special events is by joining our newsletter.Click here to join.  You can also follow us on Facebook and Instagram for special offers and promotions.

Of course! We appreciate our  customers and love to show it! We often offer special discounts and even send out surprise gifts every now and then.